POLITICA SPEDIZIONI
Processing Time
All products are made to order and individually hand-painted. Production requires 10 to 15 business days, depending on the model and level of detail. Your order will be shipped immediately after the production process is completed.
Shipping & Delivery
Shipping times may vary based on destination and courier services. Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees, which vary depending on the destination country. These charges are not included in the product or shipping price. The customer is responsible for any additional fees applied by customs authorities.
POLITICA RESI E CAMBI
Made-to-Order Items
All items are custom-made and hand-painted upon request. Due to the personalized nature of these creations, orders cannot be cancelled, modified, or exchanged once the purchase has been completed.
Packaging & Shipment Protection
Each product is carefully packaged to ensure maximum protection during transit. We take the utmost care in preparing your order to arrive safely and in perfect condition.
Refunds
We do not accept returns or provide refunds for any reason. All sales are final.
If your order arrives damaged due to shipping, please contact us within 48 hours with photos of the packaging and the item so we can assist you in finding a suitable solution.